Frequently Asked Questions
What is TravelCritix and how does it work?
TravelCritix is a travel content website with questions and answers, travel deals, consumer reviews and industry news. Anyone can register and ask (and answer) questions, or write reviews. We also publish great travel offers from around the world. Travel is our passion and we want to share this with as many people as possible.
Additionally, we have a fantastic multi-modal travel search engine to help you find the best way to travel to your destination. Moreover, you can also search and book hotels, car hire and guided activities.
Who is TravelCritix aimed at?
TravelCritix is for all those of you who are planning their holidays online. As more and more consumers are booking travel products over the internet, it is becoming more important to spend time researching all sorts of holiday-related information. By publishing great tips, reviews and cheap deals, we want to help you by taking out some of the hassle of booking a holiday online. We aspire to become the first stop of your next journey.
On TravelCritix you will find opinions from people like you. Our site is formed by a community of users who want to learn from other travelers and share their experiences.
Is TravelCritix for free?
Yes, TravelCritix is and will always be 100% free to use.
Are you a travel agent?
We are not a travel agent. All the travel products present on our website are supplied by external OTA’s (online travel agencies) and other providers. The deals published on www.travelcritix.com must be booked on these third-party websites.
So how does TravelCritix make money?
TravelCritix is financed mainly via referral fees. We get a small % commission when users click through an affiliate link and make a purchase.
How do you find deals?
We browse the internet and search for the best travel offers from many airlines, travel agencies, cruise companies, hotel booking sites etc. We have several years experience doing this and we only recommend deals that we would book ourselves.
What makes you different from other deals sites?
We mainly differ from other deals sites for two reasons.
We always put the consumer’s interest first. If we see a great travel offer, we will publish it even if there is no direct benefit to us. Other sites only publish deals they can make money from. In many cases they make arrangements behind the scenes involving lots of cash, which is why you always see the same merchants being mentioned. We are 100% transparent when it comes to how we make money. You will always see a monetised link marked with an asterisk (*) on our site.
Secondly, we consider ourselves to be more of a travel community portal than a simple deals site. Other websites want passive users. We encourage participation through our forum. We want our members to join dicussions and give their opinion.
How can I register?
It is very easy to register on our website. Simply click on Start Session and follow the instructions. You can register with your email address or your facebook account.
Why should I create an account?
If you want to make full use of TravelCritix you will want to register. By becoming a member of TravelCritix you will receive our newsletter in your inbox, and you will be able to interact with other users by asking questions, answering them, upvote/downvote, and add reviews. Also, the more you contribute, the more user privileges you unlock.
How many user levels exist?
There are five user levels, ranging from the lowest to the highest rank. These are:
- 1. Novice
- 2. Apprentice
- 3. Experienced
- 4. Senior
- 5. Professional
How many points do I get with each contribution?
For every question posted: 10 points
For every answer posted: 20 points
For every review posted: 150 points
What privileges do I gain with each level?
All newly registered users are automatically considered Novice users.
Can I edit or delete a post I have created?
You can edit or delete any post you have created in the forum so as long as a) it has not been interacted with by other users through answers or comments and b) it is within a 48h period of being published. If you want to edit/delete your post simply go to “My Content” under your settings, find the post and click on the sub-menu (…).
What topics can I write about here?
TravelCritix is a travel forum. So, as long as the topic is travel-related and you follow the house rules, you can write about pretty much anything you want.
Airlines, trains, buses, hotels, loyalty programmes, cities, countries, travelling on a budget, health and safety issues, customs and visas, etc. are all valid topics. Remember to be respectful of others, always keep on-topic and do not turn conversations into a chat room.
Why is it important to upvote/downvote?
We believe the most democratic way for good answers to stand out and poor answers to fall to the bottom is through voting. Voting is key to the idea of providing quality answers and questions. Please remember that you have to be registered to vote, and you can only vote once with each answer.
Can I recommend a product, service or brand?
We want our users to share their opinions as consumers of products and services. If, say, you had a great experience flying business class with a particular airline and want to write about it, then that is fine. Or if another user asks a question about the best company covering a specific route, and the answers contain airline, train… recommendations, this is also ok.
However, we discourage content that is sponsored or represents advertising, spam or promotions. We reserve the right to remove any content that breaches this rule.
Forum posting rules & etiquette
Common sense applies while using our forum. Here are a few guidelines to help you understand how to participate on our website.
We want TravelCritix to remain an open platform where everyone can participate. We also want our members to enjoy a positive experience using this website. Therefore we reserve the right to remove content and/or suspend users without notice if we deem necessary.
Should I reference material written by others?
If you post the work of others, you must provide the name of the original author, and provide a link where possible to the original page. Failure to do this may result in the content being pulled from our website.
Can I post a travel deal I have found on the web?
If you find a really good travel offer, you can contact us and we will decide whether it is good enough to publish. In order to preserve the integrity of our webite, registered users are not allowed to post any promotional material.
I have lost my password
If you have lost your password, simply click on the Forgot Password link within Start Session and enter your email address so you can reset your password. If you have used Facebook or Google to login, then you will have to reset your password with them.
Can I delete my account?
There is a link provided under your personal settings for this. We simply ask you to fill in a form before you go which helps us understand why your reasons for leaving. We use this information for statistical purposes.
Please note that once your account has been deleted, you can register again with the same e-mail address, but you will not be able to recover the same username.
How do I search for topics in the forum?
You can use natural language as you would with any web search engine. Alternatively you can search for specific tags. Every post on our website is tagged. Tags inform other users what the topic of a post is all about. You can search for tags anytime, and if you click on a tag, it will search for other posts that contain the same tag.
The site is very slow, or not working properly
Please let us know if you experience any technical difficulties using the site.
Using our travel search engine
You can use our multi-modal travel search-engine to find out how to get from A to B. It is powered by our partner, Rome2Rio, who have one of the most powerful transport databases in the world. Simply enter your origin and destination and it will calculate the fastest and cheapest way to get there for each possible choice of transport. While the prices are not live, they will give you a very good idea of the budget required for each leg. Click on the red buttons to book a ticket or find out a departure timetable if online booking is not possible.
Changes, cancellations and refunds
We are a travel content site and we do not take bookings or payments of any kind. We simply refer you to airlines, hotels, car hire companies, travel agencies, etc to where you can make a purchase and do not hold any personal details. This means your booking is with them, not TravelCritix. You must contact the service provider with any questions regarding changes, cancellations or refunds.
The price you display is different from the actual price
The prices we display are correct at the time of publishing. However, prices fluctuate for many reasons, including demand and floating currencies. Within a couple of minutes, a bargain can get more expensive (or cheaper). We do not have any influence on prices. Thus we cannot guarantee that you will find the exact same tariff.
If you see a travel deal marked as “Expired”, it is highly unlikely you will be able to get it at the price it was originally published.
What is the best way to get a good deal?
Most deals are only available for a short time. The price can change swiftly, especially if there is great demand. We strongly recommend you follow us on social media to find out first-hand about all the latest travel offers we publish.
Can you help me book a plane ticket so that I can go visit my grandmother this Christmas?
No, sorry. We do not have the resources to handle such individual requests.